Massdriver Inc. (hereinafter referred to as “the Company”) will handle and protect personal information provided by customers through telephone, mail, fax, or the Company’s website, according to the following policy.
1 Acquisition of Personal Information
The Company will acquire personal information necessary for business operations by lawful and fair means. The personal information acquired will be used for the purposes explained in “2. Purpose of Use of Personal Information.”
(1) Information related to the use of the service:
Customer-provided information such as name, age, date of birth, address, email address, workplace, and other related information.
Information necessary for the execution of transactions through the use of the service, including payment methods.
(2) Information for payment or identity verification:
Credit card information and other payment-related information.
(3) Information obtained through communication devices and cookies:
Refer to “8. Use of Cookies” and “9.”
The Company will not intentionally acquire or use sensitive information related to race, creed, social status, medical history, criminal history, or victimization.
2 Purpose of Use of Personal Information
The Company will use acquired personal information for providing services, advertising, marketing, research and development, responding to inquiries, preventing and addressing fraud, and providing information to third parties. Detailed purposes include:
(1) Providing information related to events and campaigns.
(2) Displaying and advertising products or services on the Company’s website and other managed media.
(3) Improving existing services and researching new services.
(4) Responding appropriately to customer inquiries, complaints, and claims.
(5) Preventing and addressing fraudulent or illegal activities.
(6) Providing personal information to third parties as described in “3. Provision to Third Parties.”
The Company will store personal information as long as necessary to achieve these purposes and may retain information of customers who deleted their accounts to comply with applicable laws, collect fees, resolve disputes, address issues, and conduct investigations.
3 Provision to Third Parties
The Company will not disclose or provide personal information to third parties except in the following cases:
(1) Within the scope necessary for providing and receiving services (e.g., subcontractors).
(2) With the customer’s consent.
(3) When required by law.
(4) When disclosed or provided in a statistically non-identifiable state.
The Company may provide personal information to third parties related to the service for necessary purposes. Such third parties will manage the personal information and may use it for service execution, post-transaction information provision, usage analysis, and business improvement.
Personal information provided directly to third parties by customers outside the prescribed procedures is not covered by this privacy policy and is subject to the third party’s own handling of personal information.
4 Protection and Management of Personal Information
The Company will implement appropriate organizational, physical, human, and technical measures to protect personal information and prevent leakage, loss, or damage.
Upon request, the Company will disclose, correct, or delete personal information after confirming the identity of the requester. Requests should be made via “9. Contact Information.” Requests that do not meet legal requirements may not be accommodated, and additional costs may be incurred.
The Company may delete personal information when it is no longer necessary, using appropriate methods to prevent external leaks.
6 Continuous Improvement of Privacy Policy
The Company will comply with applicable laws and regulations regarding personal information and will regularly audit and improve its efforts to protect personal information.
7 Security Measures
The Company will prevent unauthorized access or leakage of personal information, maintain accuracy, and comply with applicable laws. Personal information obtained or transferred will be encrypted, and access will be restricted to necessary personnel. Regular reviews will ensure the effectiveness of these measures.
(1) Use of Cookies:
Cookies are used to store information about customer visits on their devices. They help in providing better services and for online advertising remarketing and access analysis services.
By using the website, users consent to the use of cookies. For more information on data collection and usage, refer to Google Analytics, Facebook Pixel, and Twitter’s privacy and security guides. Users can disable cookies via their web browser settings.
(2) Remarketing Ads:
The website uses cookies for online remarketing ads. Third-party services may display the Company’s ads on various sites based on cookies. Users can disable cookie use for online ads on the opt-out pages of the respective third-party sites or the Network Advertising Initiative opt-out page.
Network Advertising Initiative Opt-Out Page
http://www.networkadvertising.org/managing/opt_out.asp
(3) Access Analysis:
The website uses Google Analytics for access log collection and analysis, which collects non-identifiable user information. For more details, refer to Google Analytics service terms and privacy policy.
In addition, we may store and refer to our cookies via a third party (other company’s site) based on our outsourcing of the delivery of our advertisements to the third party (other company’s site).
9 Contact Information
Massdriver Inc.
Service Representative: CEO Tetsuro Makino
For inquiries regarding personal information, please contact:
050-3749-3939 (Weekdays 9 AM – 5 PM)
Calls may be recorded for accuracy.
10 Policy Revisions
This policy may be revised without notice for legal changes or operational improvements.
Revised: October 21, 2022